PeptideX Frequently Asked Questions (FAQ)

What is PeptideX?

PeptideX is a trusted supplier of high-purity research peptides for scientific and laboratory applications. All our peptides are third-party tested in cGMP-certified labs to ensure 99%+ purity and quality.

Are your peptides for human consumption?

No. PeptideX peptides are strictly for research use only and not for human or veterinary consumption.

How do I know your peptides are high quality?

We provide Certificates of Analysis (COAs) for all our peptides, verifying purity and consistency through HPLC and Mass Spec testing. You can view lab results on our COA Page.

Ordering & Shipping

How can I place an order?

You can order directly from our website. Simply browse our catalog, add peptides to your cart, and complete checkout securely. If paying with cryptocurrency, please follow the instructions below. You can order directly from our website. Simply browse our catalog, add peptides to your cart, and complete checkout securely.

Do you offer bulk discounts?

Yes! We provide wholesale pricing for bulk orders. For large orders or B2B inquiries, contact us at [email protected].

What payment methods do you accept?

We accept credit/debit cards, cryptocurrency (Bitcoin, Ethereum, Solana), and bank transfers. We accept credit/debit cards, cryptocurrency, and bank transfers.

How long does shipping take?

U.S. Orders: 2-5 business days
International Orders: 7-14 business days (varies by location and customs processing)

Do you ship internationally?

Yes, we ship to most countries. However, customers are responsible for ensuring peptide research products are legal in their country.

How do I pay with cryptocurrency?

If you choose to pay with Bitcoin (BTC), Ethereum (ETH), or Solana (SOL), follow these steps:

Select Cryptocurrency Payment at checkout.
You will receive a wallet address and the total amount to send.
Send the exact amount to the provided address.
Include your order number in the transaction memo (if applicable).
Once the payment is confirmed on the blockchain, your order will be processed.

Note: Crypto payments may take up to 30 minutes for verification. If you do not receive an order confirmation within 1 hour, contact us at [email protected]. Yes, we ship to most countries. However, customers are responsible for ensuring peptide research products are legal in their country.

Subscriptions & Discounts

Do you offer a subscription program?

Yes! Our PeptideX Auto-Ship Program allows you to save 10% on every order and get peptides delivered automatically every month.

How it works:

Choose any peptide and select the Auto-Ship option at checkout.
Get a 10% discount on every recurring order.
Modify or cancel anytime—no commitments!

What other discounts do you offer?

First-Time Customer Discount – Get 10% off your first order (use code: RESEARCH10)
Bulk Order Discounts – Save more on orders of 5+ vials
Referral Program – Refer a friend and earn $20 credit for every successful referral

Storage & Handling

How should I store my peptides?

For maximum stability, peptides should be stored in a cool, dry place. After reconstitution, store peptides in the refrigerator (2-8°C) and avoid repeated freeze-thaw cycles.

How are peptides packaged for shipping?

All peptides are shipped in temperature-controlled, secure packaging to ensure product integrity.

Returns & Support

What is your return policy?

Due to the nature of research peptides, we cannot accept returns. However, if there is an issue with your order, please contact us at [email protected] within 7 days of receiving your shipment.

How can I contact customer support?

For any questions, email us at [email protected] or use our Contact Page.Subscriptions